Frequently Asked Questions

We offer complimentary shipping on all orders. Delivery within the UAE takes 2-4 business days. GCC delivery takes 5-7 business days. International delivery to other countries takes 7-14 business days depending on your location.

Yes, we ship to all GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) and select international destinations. Shipping rates and times vary by country and are calculated at checkout.

Once your order is shipped, you'll receive a confirmation email with a tracking number and link. You can also check your order status in your account under 'My Orders'.

Our courier will attempt delivery up to 3 times. You'll receive an SMS with rescheduling options. You can also provide a safe place or alternative address instructions at checkout.

Check our Size Guide page for a detailed body measurement chart and abaya length guide. Each product page also has size and length selectors to help you choose.

Absolutely! Select the "Custom" option when choosing your size, and enter your exact measurements. Our tailors will create your abaya to your specifications with no extra charge.

For a perfect custom fit, you'll need: bust, waist, hips, shoulder width, sleeve length, and desired abaya length. Visit our Size Guide page for a step-by-step video on how to measure yourself.

We offer one complimentary alteration within 14 days of delivery for standard length adjustments. If there's a significant sizing issue, contact us and we'll arrange a replacement or full refund.

We use only premium fabrics including French crepe, Italian silk, Nidha, premium chiffon, and Japanese satin. Each product page specifies the exact fabric composition.

We recommend dry cleaning for all our abayas. Store them on a padded hanger in a garment bag. Avoid direct sunlight to preserve the fabric color. Iron on low heat with a pressing cloth.

Yes! Our collection ranges from everyday essentials to statement pieces for special occasions. Each product description includes styling suggestions to help you choose the right abaya.

We launch new collections seasonally, with limited-edition pieces throughout the year. Subscribe to our newsletter or follow us on Instagram to be the first to know about new arrivals.

We accept Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) within the UAE. All online payments are processed securely.

You can cancel or modify your order within 2 hours of placing it. After that, production may have started. Please contact us immediately via WhatsApp or email.

Yes! We offer luxury gift wrapping with a personalized note for an additional fee. Select the gift wrapping option at checkout and your abaya will arrive in our signature packaging.

Yes, enter your promo code in the coupon field at checkout. The discount will be applied to your order total. Only one promo code can be used per order.

We accept returns within 7 days of delivery for items in their original condition with tags attached. Custom-made pieces are non-refundable. Please contact our support team to initiate a return.

Contact our customer service team via email or WhatsApp with your order number and reason for return. We'll provide return instructions and a shipping address. Refunds are processed within 5-7 business days.

Yes, you can exchange for a different size or color within 7 days of receiving your order, subject to availability. Contact us to arrange an exchange.